How can we help?
Find answers about EasyNotes: reminders, widgets, notes, sync & backup, and VIP subscriptions.
Feature
Follow these steps:
- Click "More" on the top right of the edit page, then select the reminder option.
- Set your date, then click "Save".
- Last, save your note, and your reminder will be successfully set.
Due to system limitations, reminders may not work sometimes. If this happens, please check the following steps first:
- Ensure your Do Not Disturb mode is turned off.
- Ignore battery optimization.
Follow these steps:
- There are three default categories on the home page, click "+" to create a new category.
- After entering the category page, click "Add category" to add a new category.
- You can edit each category by sorting, lock, rename, or delete.
Follow these steps:
- Tap and hold the EasyNotes widget on your home screen.
- When the resize handles appear, let go.
- Drag the handles to resize the widget to your desired size.
Follow these steps:
- Choose the note you want to print and tap on it to enter the editing page.
- Tap the share option and select "Share as PDF".
- In the PDF preview screen, select your desired PDF size and tap the print button to print your note.
We offer app lock, category lock, and note lock features to help protect your private notes from unauthorized access. Please follow the steps below:
- Lock a Note
On the home page, press and hold a note to see the lock option.
Alternatively, in the note editing page, tap the "More" button, and you'll see the lock option.
- Lock the App
In the home page sidebar, go to "Settings" and find the "Lock" option to access the lock management page, where you can set a gesture password and enable the app lock.
- Lock a Category
Tap "Category" in the home page sidebar to enter the category management page. Each category has a lock button, simply click to enable the lock.
Tips:
Please keep your password and security question answers safe. If you forget your password, you can reset it by answering your security question.
Please follow these steps:
- Go to the "Trash" section in the sidebar to find your deleted notes.
- Tap "More" in the top-right corner, select the notes you want to recover.
- Tap the "Restore" button in the bottom-right corner to restore the notes to the homepage.
Tips:
Notes in the trash cannot be recovered once deleted, so please be careful when deleting notes from the trash.
Please follow the steps below:
- Click "Category" on the homepage sidebar to enter the category management page.
- On the category management page, Long press an item to drag and adjust its order.
Tips:
The "lock" button on the right side of each category can be used to lock the category. Click the "More" button on the right side of each category to modify the category name or delete the category.
General
EasyNotes is available for all Android and iOS devices. However, a web version is not yet available. Stay tuned for updates!
EasyNotes only stores your account data in the local database of your phone, and all your data is for personal use only. If you no longer use the app, simply uninstall it, and all your data will be deleted.
Note
Laggy issues are attributed to Samsung's latest system update (Android 13), which introduced a text correction feature called Grammarly to the Samsung keyboard. You may meet some unusual text input experience when editing notes, not just our EasyNotes, such as:
- The cursor "jumping" up and down
- Text disappearing on its own
- The keyboard slowing down when writing longer notes
Before Samsung completely fix this problem, you can try the following solution:
- Turning Grammarly OFF in keyboard setting
- Open keyboard settings with the small gear icon above keyboard
- Select "Suggest text corrections"
- Disable writing assistant
Hope above solutions are helpful to your note-taking experience. Any feedback, please contact easynotes@guloolootech.com.
If you wish to adjust the default font, font size, or note background of the app, please follow these steps:
- Click "Settings" in the sidebar.
- Select "Editing Preference" on the settings page.
- On this page, you can customize the default font, font size, and note background.
Tips:
You can also set completed tasks to automatically move to the bottom of the list.
Enable the option to open old notes in reading mode by default for a better user experience.
Follow these steps:
- Open the note you want to modify and go to the editing page.
- Click the "pencil" icon next to the date above the title to adjust the display date of the note on the homepage.
Our app offers two ways to use highlights:
- Set the highlight before typing text:
- Tap on the "Aa" icon in the toolbar and select the color you want. You can choose more colors from the colorful disc.
- Tap "Check" to confirm the settings. From this point on, the text you type will be highlighted.
- If you no longer want to type highlighted text, tap the "Aa" icon in the toolbar and click on the color you used previously to remove the highlight.
- Adjust highlights after typing text:
- Long press on the text you want to highlight.
- Tap the "A" button with the highlight to choose a color.
- If you want to remove an existing highlight, long press on the text again, and then click on the color you used earlier to remove the highlight.
Tips:
Adding and removing font colors is similar to the process of highlighting.
Please follow the steps below:
- Tap the "Palette" button on the toolbar at the bottom of the note editing page.
- Select your preferred note background, then click the "Check" button to confirm.
Tips:
You can also change your default note background in the "Edit Preferences" section under "Settings" in the homepage sidebar.
This is because of a recent update to Samsung Keyboard that preloads and enables Grammarly. Fortunately, many of these issues can be resolved by disabling Grammarly. You can disable Grammarly by following these steps:
- Open your Samsung device Settings
- Go to General management -> Samsung Keyboard settings
- Go to Select third-party content to use and toggle Grammarly off
- Restart your device and try again.
Sync
To prevent note loss and to quickly view and edit notes across multiple devices, we recommend using our sync feature. Follow these steps to enable synchronization:
- Click on "Sync and Backup" in the sidebar.
- Log in to your Google account and grant the necessary permissions.
- Once logged in, you can configure your sync preferences under the "Auto Sync" option on the Sync and Backup page. Options include: "Auto sync on any network", "Auto sync on Wi-Fi only" and "Disable auto sync".
Tips:
If a sync failure message appears, please check the prompts in the app pop-up window for further guidance.
If you wish to store your notes in a local folder on your device, please follow these steps:
- Click on "Sync & Backup" in the sidebar.
- Click on "Local Backup".
- Once the backup is complete, your notes will be stored in a local folder.
Tips:
Even if you delete notes in the app or uninstall the app, you can restore them by clicking on "Restore from Local Backup" in "Sync & Backup" and selecting the previously backed-up zip file.
Please follow these steps to troubleshoot:
- Ensure that the Google account logged in to "Sync & Backup" in the homepage sidebar is the same one used for syncing notes in EasyNotes previously.
- Try logging out and logging back in, making sure to grant the necessary permissions when logging in.
- Ensure your device has a stable and high-quality network connection.
- Ensure that your Google Drive has sufficient available storage space. If your Google Cloud storage is full, please clear some space before syncing.
If the issue persists, please contact us by clicking the "Report a problem" option below the sync failure prompt.
Make sure your network is good，then:
- Log in to your account on the original device and click "Sync&Backup" in the sidebar.
- Click "Sync"，then ensure that your notes have successfully synced on this page
- Log in to the same account on the new device and click "Sync&Backup" in the sidebar.
- You can now view your previous notes on the new device.
Regularly sync your notes to ensure they are backed up. You can also enable auto-sync to prevent data loss due to accidental app deletion or other unexpected issues.
Note data synchronization between Android and iOS is already in the planning stages. Stay tuned!
The account used to identify your membership and the account used for syncing data are logged in at different locations. Understanding the difference between them will help you use our app more effectively.
- VIP Account:
The VIP account refers to the Google account used for payment when you purchase the EasyNotes VIP membership through the Google Play Store. This is the account that needs to be logged into the Google Play Store on your device in order for the app to correctly identify your membership status.
- Sync Account:
The Sync account refers to the Google account you log into in the "Sync and Backup" section of the sidebar on the homepage. This account is used to sync your notes data to Google Cloud, allowing you to access and manage your notes across different devices.
Tips:
The Sync account can be the same as the VIP account or different, depending on whether you want to sync your data to another Google account.
If you want to change the Google account used for the "Sync and Backup" feature in EasyNotes, you can follow the steps below：
- Log out of the old account in the "Sync and Backup" section while keeping all your notes on the app's main screen.
- Log into the new account in the "Sync and Backup" section and immediately sync your data.
Tips:
After changing the account, your notes will sync to the new account, please ensure that you use the same Google account for syncing on other devices as well.
- The reason you can't see your notes in Google Drive is that, to ensure the security of your data, EasyNotes stores your notes in a private area of Google Drive, rather than in a regular folder. This means your notes won't appear directly in your Google Drive.
- You can access your notes by logging into your Google account in the "Sync and Backup" section of the EasyNotes app. As long as you log in with the same account on each device, your notes will automatically sync and be available for viewing and editing.
VIP
If the purchase button does not respond or the payment fails, first:
- Check that you have a stable internet connection.
- Disable any VPNs, as they may interfere with the payment process.
- Ensure that the payment through Google Play is available in your country/region. Learn More
- Verify that your payment method is valid and has sufficient funds.
- Ensure that you have installed EasyNotes through the official channel, Google Play.
If the problem persists, contact us.
Follow these steps:
- Log in to the Google account you used to purchase the VIP membership on your new device's Google Play Store.
- Open EasyNotes, and you should be able to use all VIP features as usual.
- If VIP is not activated, go to the purchase page in EasyNotes and click "Restore Purchase".
- If clicking “Restore Purchase” still does not activate VIP, try uninstalling and reinstalling EasyNotes on your new device.
If you still have questions or need further assistance, please contact us via email.
Here are two different upgrade options:
- Upgrade from Monthly to Annual Subscription: Simply purchase the annual subscription directly in the app. Google Store will automatically upgrade your subscription. Please note that any remaining time on your monthly subscription will not be refunded or applied as a discount towards the annual subscription. The annual subscription will begin after your current monthly subscription expires.
- Upgrade from Monthly or Annual Subscription to Lifetime Purchase: First, cancel the auto-renewal in Google Play. Then, purchase the lifetime membership.
Tips:
You can access the membership upgrade page by clicking the orange VIP button on the app's home page or by selecting "Get" from the sidebar menu on the home page.
Purchase successfully but not activated. First of all:
- Go to the Google Play Store to ensure you are logged into the correct account that made the purchase.
- Verify if the payment was successful by checking for a payment confirmation email or by visiting the subscription or purchase center in the Google Play Store to see if your order exists.
- Log out and log back into your account to refresh the status in Google Play. Alternatively, wait a few hours for it to refresh automatically.
- If VIP is not activated, click "Restore purchase" on the purchase page in EasyNotes.
If the problem persists, contact us with your payment account or order number.
Check the following steps first:
- Go to the Google Play Store and ensure you are logged into the correct account used for the purchase.
- Check if your payment method has sufficient funds to avoid subscription failure due to a payment issue.
- Log out and log back into your account to refresh the status. Alternatively, wait a few hours for it to refresh automatically.
- If VIP is not activated, click "Restore purchase" on the purchase page in EasyNotes.
If the problem persists, contact us with your payment account or order number.
Follow these steps:
- Open the Google Play Store app.
- Tap on your profile picture in the top right corner.
- Tap on "Payments & subscriptions" > "Subscriptions".
- Select "EasyNotes".
- Tap "Cancel Subscription".
Please note:
- When you uninstall the app, your subscription won't cancel.
- After cancellation, you will still have access to all premium features until your subscription expires. No partial refunds will be given for canceling in the middle of a subscription period.
Google generally allows refunds for purchases within 48 hours. Please note that refunds are subject to Google's policies and depend on the specifics of the transaction. Not all refund requests may be successful. To request a refund, follow these steps:
- Open the Google Play Store app.
- Tap on your profile picture in the top right corner.
- Tap on "Payments & subscriptions" > "Budget & history".
- For the order you want to request a refund for, tap to view the transaction details.
- Tap on "Report a problem".
- Select the reason for the refund from the drop-down menu.
- Tap on "Submit".
Learn more about Google Play's refund policy
Due to platform payment policies, purchases cannot be shared or transferred between Android and iOS devices.
This means if you switch from an Android device to an iOS device or vice versa, you will need to repurchase the subscription on the new platform.
If you wish to change the membership account linked to the Google Store, please contact us via email at easynotes@guloolootech.com. Make sure to provide your previous membership account or order number, and we will assist you in transferring your VIP benefits.
We do not impose any limits on the number of devices that can share a VIP account.
- For Android devices:
Simply ensure you're signed in to the Google Play Store on all your Android devices using the same account you used to initially purchase your membership.
- For iOS devices:
Similarly, make sure you're logged into the App Store on all your iOS devices with the same Apple ID you used for your initial purchase. With this, you can enjoy your membership benefits across all your devices.
